shop policy

Return and Shipping Policy

RETURNS

 

You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

 

REFUNDS

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of

payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. In order to be refunded for services, you must show proof that the final service you received is different from what you agreed upon from Jade and Zelda, LLC.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once you make a purchase, you will receive a tracking number. 

 

You can also email shop@jadeandzelda.com to get an update on your order. Just include your Order Number in the subject line. 

 

Orders placed over the weekend or on holidays will be processed the following week. Jade and Zelda is not responsible for any delays and/or damages caused in-transit by the postal service or customs agencies.

CAN I SHIP MY ORDER TO A PO BOX?

PO Boxes cannot be entered in as a shipping address. 

HOW DO I GET FREE SHIPPING?

We currently offer free U.S. shipping on all of our items. 

CAN I CHANGE MY SHIPPING ADDRESS OR REDIRECT MY PACKAGE?

To request that your shipping address be changed reach out to Jade and Zelda, LLC at shop@jadeandzelda.com we’re open from Monday to Friday, 8:00AM – 5:00PM PST. Once your package has been shipped we're unable to make adjustments or redirect it. We apologize in advance if we are unable to make an adjustment to your shipping address.

 

International Deliveries:

We currently do not ship internationally.